Discover how to get a refund from Ryanair: eligibility for cancellations, delays, step-by-step claims, timelines, and tips under EU passenger rights.
How to Get a Refund from Ryanair – Tell Me How
Ryanair, Europe’s leading low-cost airline, offers affordable flights but has a strict refund policy. Tickets are generally non-refundable if you simply choose not to travel, as the business model relies on low fares and no refunds for empty seats. However, you may qualify for a full or partial refund under specific circumstances, such as flight cancellations, delays over five hours, or denied boarding. This guide explains how to get a refund from Ryanair step by step, based on the latest 2025 regulations, including EU passenger rights.
When Are You Eligible for a Ryanair Refund?
Under the Ryanair refund policy, refunds are available in limited cases:
- Flight cancellation by Ryanair – You are entitled to a full refund of the ticket price, including taxes and fees, or a rebooking on an alternative flight.
- Delay of more than five hours – If your flight arrives over three hours late (for compensation) or is delayed over five hours (for refund), you can claim a refund instead of waiting.
- Denied boarding – Due to overbooking or operational issues, you qualify for a refund plus compensation up to £520, depending on flight distance.
- Schedule change – If Ryanair alters your flight times by more than five hours, you can request a refund.
- Death, serious illness, or bereavement – Exceptional refunds may apply with medical documentation, though these are rare and reviewed case by case.
- 24-hour booking window – If you cancel within 24 hours of booking (for flights over 14 days away), you can get a full refund, including fees.
If booked via an online travel agent (OTA), refunds go through them first, but Ryanair handles direct bookings. Vouchers are often offered as an alternative, valid for one year, but you can convert them to cash after expiry.
Step-by-Step Guide: How to Claim a Ryanair Flight Cancellation Refund
Follow these steps to request a refund efficiently:
- Check your email or the Ryanair app – Ryanair notifies you of disruptions via text or email with a refund link. Log in to ‘Manage Bookings’ on ryanair.com using your reference number.
- Select the refund option – Choose ‘Request Refund’ or click the link in the notification. For cancellations, select the affected flight and confirm.
- Provide details – Enter passenger names, booking reference, and reason. Upload supporting documents (e.g., medical certificates) if applicable.
- Submit via the online form – Use the dedicated Ryanair refund application at refundclaims.ryanair.com. Processing takes 7–10 working days for direct bookings.
- Track progress – Refunds appear in your Ryanair Wallet first; transfer to your original payment method within five working days. Expect funds in 5–7 days via card or bank transfer.
For OTA bookings, verify identity on Ryanair’s site first, then contact the agent. If denied, escalate to the Civil Aviation Authority (CAA) in the UK or equivalent EU body.
Timelines and What to Expect in 2025
Refunds must be requested within 14 days of the disruption. As of 2025, EU Regulation 261/2004 remains key, with no major changes post-Brexit for UK departures. Taxes and fees (e.g., £15.53 per EU flight from Germany) are always refundable for unused tickets. Compensation for eligible delays or cancellations ranges from £220 (short haul) to £520 (long-haul). Avoid phone support due to long waits; use the app or chat for faster resolution.
Common Mistakes to Avoid
Do not accept a voucher if you prefer cash – you can request conversion later, but act quickly. Keep records of all communications. If travelling for medical reasons, contact insurance first, as Ryanair rarely refunds without proof.
FAQ
Q: How long does a Ryanair refund take?
A: Typically, 7–10 working days to process, plus 5–7 days for transfer to your payment method.
Q: Can I get a refund if I miss my Ryanair flight?
A: No, no-show passengers forfeit the ticket, but taxes and fees may be reclaimable via the online form.
Q: What if Ryanair denies my refund claim?
A: Appeal with evidence to Ryanair Customer Service, then contact the CAA or AviationADR for mediation (free in the UK).
Q: Does Ryanair offer refunds for voluntary cancellations?
A: Generally no, except within the 24-hour window or for exceptional circumstances with documentation.
Mastering how to get a refund from Ryanair ensures you protect your rights as a passenger. Always book directly for smoother claims, and consider travel insurance for broader coverage. Safe travels!
